Shipping policy
At Dish Gardens & Succulent Fairies we make sure that our orders are safely packed to ensure that our customers receive the package without any damages and based on our experience there's a very rare chance that our product gets damaged alhamdulilah! However if the product gets damaged still don't need to worry for we have our return & exchange policy. Rest assured customer satisfaction is our main target.
Return & Exchange Policy
'Dish Gardens & Succulent Fairies' - Return & Refund Policy.
1) 100% Refund Policy:
In this scenario if the product is completely damaged so much so that it cannot be used at all then the customer will receive a 100% refund of the amount paid Or the customer can also opt for a free voucher equal to the compensation amount.
2) 50% Refund Policy:
In this scenario if the product is slightly damaged but despite being damaged it can fulfil its purpose then the customer will be refunded 50% of the amount paid Or the customer can also opt for a free voucher equal to the compensation amount.
Note: With the voucher option the customers might get extra lucky with our surprise gifts. However this will be applicable on random basis and not every time.
3) 100% Refund & Return Policy:
In this scenario if the product is slightly damaged but can fulfil its purpose. However the customer does not want to keep the slightly damaged product then he/she may return the product back to us and upon receiving the product back the customer will be fully refunded.
Hope to serve our customers in the best possible way. Remember us in your precious duas. JazakumAllah
Kind Regards,
Ahmed Anwar
CEO
Dish Gardens & Succulent Fairies